Vehicle Charger
Health Checks
EV Charger Repair
Just like any other electrical appliance numerous things that can go wrong with an EV charger. Whether the issue is software or hardware related, our highly trained electricians will identify the problem quickly and get you back on the move as soon as we can.
EV Charger not charging?
Here's a few things to check before arranging a repair visit
Is the cable fully connected at both ends? Try unplugging both ends of the cable and check for any obstructions or damage, re-insert firmly back into place.
All newer chargers have a mandatory delayed start. Please wait up to 15 minutes for the charger cycle to start. If there is a charging schedule setup on your vehicle the charger will not operate until instucted to by the scheduling, please refer to your vehicles handbook.
Has Smart Charging been activated? Similar to the charging schedule in the vehicle the units schedule is usually controlled by a mobile app. If you have a charging schedule setup on the app you will need to locate the smart charging option and disable to allow charging.
If none of the above steps have worked you will require a visit from one of our qualified electricians
Annual EV Charger Health Check
Is it important to have my ev charger checked annually?
The short answer is YES. Firstly, any electrical devices and equipment should be tested regularly to make sure they are safe to use. EV chargers in particular conduct high voltage electrcity and a faulty charger could be dangerous. A faulty charger is not only a danger to you but also your vehicle and property.
What does an annual check consist of
We perform a full electrical test on the unit including a functionality test, testing of the internal RCD, main RCD and cabling
We review all the unit settings, check for software and firmware updates and even help you setup/adjust your charging schedule
We check the unit, plug, lead and assosiated wiring for any form of damage or water ingress
We check the wiring installation supply complies with the current wiring regulations
You will receive an detailed report on completion
Total peace of mind your charger is safe, functioning correctly and unlikely to let you down when you need it the most.
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Frequently asked questions
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How long does an annual health check take?
On average the service will up to an hour
Do I get an report?
Yes you will receive a detailed health check report
How much does an annual service cost?
An annual service costs just £98 inc VAT
What brands do you service and repair?
We can service and repair any brand of charger
Do you service and repair commercial chargers?
Yes we do - call 01484 456 456 for more information
Do you offer unit replacements?
If your unit is irrepairable we can offer a replacement unit and installation. We carry multiple brands on our fleet for immediate installation.
Contact Us
Tel: 01484 456 456
Email: info@metroeco.co.uk
4 Abb Street, Huddersfield,
HD1 4PA
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Metro Group Services Ltd (FRN 815368) is authorised and regulated by the Financial Conduct Authority. Metro Group Services Ltd acts as a credit broker and not a lender and do not receive a fee for the introduction.
Credit is provided by Novuna Personal Finance, a division of Mitsubishi HC Capital UK PLC authorised and regulated by Financial Conduct Authority. Finance options are offered subject to status and credit check which must be completed before commencement of works. A 14 day cooling off period applies to all applications. If cancelled within 14 days, alternative payment of full outstanding balance must be made.
Metro Group Services Ltd T/A Metro eco, Company number 05849736, registered in England and Wales. Registered office address 4 Abb Street, Marsh, West Yorkshire, HD1 4PA
