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Frequently Asked Questions
Here are a few questions we get asked on a regular basis, they may help answer your questions too.
Do you have a call out charge?
No, we charge by the hour so no call out fees to pay here
Do you offer finance?
Yes, we offer a 0% and 12.9% APR
Do you do small jobs?
Yes, from a tap washer to a full electrical rewire
Do you tidy up after completing a job?
Yes we carry plastic sheeting for all your floors, our vans all have vacuums along with cleaning equipment within as standard. We leave your property just as we found it
Is your work guaranteed?
Absolutely!, all our workmanship is guaranteed indefinitely, all parts carry the respective manufacturer warranties.
Do you offer a reminder service?
Yes we offer reminders for servicing, CP-12's, electrical inspections and many more
Are you available out of hours?
We offer a 24hour call centre service
Do you have insurance?
Yes, all our work is covered by insurance to the value of £5million
Do you install carbon monoxide alarms?
Yes our vans have stocks of CO alarms as standard. We also supply WiFi enabled 10 year CO alarms completely FREE with EVERY boiler installation
Are your boiler warranties fully covered by the manufacturers?
Yes as accredited installers for Worcester Bosch, Valliant and Vokera all our warranties are fully covered by the manufacturers.
How long does a boiler installation take?
A standard combi boiler replacement takes one day whereas a system swap to a combi boiler usually takes up to 2 days
How do I register my warranty?
You don't need to, we do this for you. It's all part of our installation process, we register your boiler with the manufacturer and the local authority
Contact Us
Tel: 01484 456 456
Email: info@metroeco.co.uk
4 Abb Street, Huddersfield,
HD1 4PA
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Terms & Conditions
Metro Group Services Ltd is authorised and regulated by the Financial Conduct Authority (815368). Metro Group Services Ltd T/A Metro eco. Company registered in England 05849736Metro Group Services Ltd are ICO registered.
