Cancellation T&Cs

Should you choose to cancel your installation, you may do so at any time. Please see below notice periods required for deposit refunds.

14 days or more* – 100% deposit returned
7 – 13 days* – 80% deposit returned
3 – 6 day* – 50% deposit returned
Less than 2 days* notice –  Zero deposit returned

* business working days

Missed Appointment

If you wish to cancel a scheduled appointment/survey please let us know prior. Failure to do so will result in a £25 charge.
To cancel an appointment please call 01484 456 456 or email info@metroeco.co.uk