Privacy Policy

Metro Group Services Ltd T/A Metro eco is committed to protecting your privacy. This Privacy Policy explains our data processing practices and your options regarding the ways in which your personal data is used. If you have any requests concerning your personal information or any queries with regard to our processing please contact us at

Information collected
Metro Group Services Ltd T/A Metro eco collects the details provided by you on registration together with information we learn about you from your use of our service and your visits to our website and other sites accessible from them. We also collect information about the transactions you undertake but we do not store card details.
We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback or completing forms. We also monitor customer traffic patterns and site use which enables us to improve the service we provide.

Use of your information and your preferences
We will use your information to provide and personalise our service and to detect and prevent fraud. We may also use your contact details to communicate with you. We may use your information to send you offers and news about Metro Group Services Ltd T/A Metro eco products and services which we think may be of interest to you. We may contact you by post, email or telephone for these purposes.
We like to hear your views to help us improve our service. From time to time, we may contact you by email to ask your opinions.
If you do not want to receive promotional or feedback related emails from us, please send an email to and include the word ‘unsubscribe’ or click the unsubscribe link contained within the email that you received.
We may use your information to verify your identity and prevent or detect fraud. In performing these checks your information may be disclosed to credit reference agencies, who may keep a record of that information. This is not a credit check and your credit rating will be unaffected.
Please note that there may be instances where it may be necessary for us to communicate with you, in any event, for administrative or operational reasons relating to our service.

Disclosures of your information
Your information may be passed to and used by all Metro Group Services Ltd T/A Metro eco employees and appropriate companies connected to Metro Group Services Ltd T/A Metro eco. We will never pass your personal information to anyone else, except where we are required or permitted to do so by law, for any successors in title to our business and suppliers that process information on our behalf both in the UK and abroad.

Other web sites
Our web site may contain links to other web sites which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

Cookie policy
Cookies are small text files stored on your computer and/or mobile device when you access most websites on the internet.
We use cookies in order to make the website easier to use, to support the provision of information and functionality to you, as well as to provide us with information about how our website is used so that we can make sure it is as up to date, relevant and error free as we can. Further information about the types of cookies that we use is set out below.
Using our website means you agree to our use of cookies. You can choose to restrict or block cookies set by this website through your browser settings at any time. For more information about how to do this, and about cookies in general, you can visit Please note that certain cookies may be set as soon as you visit this website but you can remove them using your browser settings.
Restricting or blocking cookies set by this website will impact its functionality and performance. It will also affect our ability to update this website to cater for user preferences and improve performance. If you find this website fails to function properly after changing your browser settings you may wish to consider easing your restrictions.
The following categories of cookie are currently set by this website:

Strictly Necessary
Strictly necessary cookies are essential to the functionality this website. If you block these cookies we will not be able to use this website to purchase products. Accepting these cookies is a condition of using this website.
We use these cookies to:
• Remember products added to your shopping basket.
• Remember selections or information you have entered when you navigate to different pages during your session.

Performance cookies collect information about how this website is used so that we can improve things such as layout and functionality. If you block these cookies we cannot be sure how the website will perform during your visit.
We use these cookies to:
• Provide statistics on how this website is found and used.
• Help us improve by measuring performance and errors.
• All information collected by these cookies is aggregated and therefore anonymous.

Functional cookies allow this website to remember choices you make while shopping. If you block these cookies, things such as your shopping basket will be reset every time you close your browser.
We use these cookies to:
• Remember your basket, even after you close your browser.
• Remember how you found our website.
• Remember any personal preferences.

Access rights
To obtain a copy of the personal information Metro Group Services Ltd T/A Metro eco holds about you, please write with full details to us at: Personal Data Information, Metro Group Services Ltd T/A Metro eco, 4 Abb St, Marsh, Huddersfield, West Yorkshire, HD1 4PA, enclosing your cheque or postal order for £10 payable to Metro Group Services Ltd T/A Metro eco.